The Psychology of Waiting
A white paper by Clockwise.MD
A white paper by Clockwise.MD
Did you know that people would rather stand in a shorter, slower-moving line than a longer, fast-moving one? Understanding the psychology behind the way patients perceive waits is key to managing the patient experience.
Our white paper takes industry-leading research in the field of psychology and applies it to healthcare, providing a case study and recommendations that can help you:
- more accurately measure and project wait times
- manage day-to-day fluctuations in wait times
- balance patient loads between multiple facilities
Get the free white paper
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